Frequently asked questions

Perksworth is booking, payments and customer software for service businesses. It connects what you sell, how customers book and pay, the work your team delivers, customer relationships, your website and reporting.

No. You can sell one-off services, products, appointments, packages, memberships and subscriptions. Recurring revenue is just one of the ways you can get paid.

No. Your industry setup switches on a useful starting set. You can add capabilities as the business changes without moving data into another product.

That is the intention. Catalogue, booking, orders, payments, customers, staff, operations, sites, messaging and reporting share one underlying business record, so you do not have to re-key the same information.

Yes. The industry guides and setup packs are designed to help shape an offer, publish it and take the first booking or sale. Existing businesses can use the same setups as a migration starting point.

£29 + tax per location/month + 2% on payments collected through Perksworth (tax included). Payment processing charged separately at cost.

No. The 2% applies only to payments collected through Perksworth. There is no fee on cash or card-terminal payments taken outside Perksworth, and none on bookings or token redemptions.

Not in the location fee: £29 a month is before tax, and any tax that applies where you are, such as VAT, is added on top. The 2% payment fee includes tax. Payment processing is separate.

A location you have activated to take bookings and sales. Draft locations are free; you pay from the day a location is active. Head-office and admin-only accounts are not charged.

No. Each payment carries the exact fee Stripe charged for that payment, passed through at cost with no mark-up and shown separately on every payout.

You connect a supported payment account during setup. Customer payments, our fees, refunds and payouts are all recorded against the same order. Stripe pays your money into your bank account on its usual schedule.

There is no long-term platform contract or cancellation fee. You remain responsible for any customer commitments and payment-provider terms attached to transactions you have already taken.

Refunds are recorded against the original payment and order so your customer, business ledger and Perksworth fee records remain connected.

Yes. Publish services, availability, staff, locations and booking rules. Customers can choose an available slot from your storefront or an embedded widget.

Yes. You can set up your staff, rotas, permissions, rooms and equipment, work records and locations without splitting the business across separate accounts.

Depending on the industry setup, Perksworth can handle forms, customer notes, booking records, stock and metered usage alongside the customer and payment history.

Yes. You can message your customers directly, whether it is a follow-up after a visit, a reminder before the next one or an ongoing conversation.

Your storefront uses your business identity and content on your own Perksworth business page, and the booking widget can sit on a website you already have. Perksworth remains the platform behind the experience.

Yes. Discount codes, member benefits and customer messaging can use the same customer, order and visit history.

Yes. The service business remains the customer-facing provider and controls its services, prices, brand and customer relationships, subject to applicable law and the platform terms.

Perksworth supports appointment businesses, field services, rounds, clinical and care work, professional services, retail, food and membership organisations. If your trade is not listed, you can still set Perksworth up to fit how you work.

It is a starting configuration of capabilities, terminology and workflows for a trade. It is included in the same platform and does not limit what you can switch on later.

Yes. Setup packs start with familiar trade language, and the business can adjust labels and configuration to match how it actually operates.

Yes. You can add Perksworth to your own website with widgets, and connect your other systems with API keys, webhooks and a developer SDK.

Yes. Booking, store and catalogue widgets can be mounted into an existing website and themed to fit the surrounding experience.

Business data can be exported from the product. The exact export depends on the record type and the permissions of the requesting user.

Each business only sees its own data, and you choose what each member of staff can see.